Order Cancellation Policy

We understand that you may need to cancel an order from time to time. Please review the following information regarding our cancellation procedures.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a request through any of our customer service channels. In this case, you will receive a full refund of 100% of the amount you have paid at no additional cost.

2. Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be canceled. However, you may initiate a return after the order has been delivered. To do so, please follow the return instructions included with your package or contact our customer support team for assistance.

3. Refund Process

Processing Time: Once your cancellation request is received and approved, your refund will be processed within 1–5 business days.

Return of Funds: All refunds will be issued to your original method of payment.

4. Contact and Assistance

If you have any questions or need assistance regarding order cancellations, please feel free to contact us through our available support channels.

Phone:+1 (214) 559-2719

Email:service@softliv.com

Address:3434 Terrell St,Dallas,TX 75223,United States